We understand that sometimes you may need to cancel or return your order. We have outlined our policies below to ensure the process is easy and hassle-free.
Cancellation before Shipment
If you need to cancel your order before it has been shipped, please contact our customer support team at hello@shiacart.com. If the order has not yet been shipped, we will cancel it and refund your money within 3-4 business working days.
At Shia Cart, we are dedicated to ensuring the satisfaction and happiness of our customers. Our policies are crafted to create a fair and responsible shopping experience. Please read our Return and Refund Policy carefully.
Return Policy
No Returns Accepted:
Due to the nature of our products being wearables, we prioritize the hygiene and safety of our customers. Therefore, we do not accept returns under any circumstances.
Exchange Policy for Size Differences
Size Exchange Guidelines:
We understand that finding the perfect fit can be challenging. While we provide standard measurements for all our products, minor alterations may be needed for a custom fit.
If you require an exchange due to size differences, please ensure to check our size guide before making a purchase.
How to Request an Exchange:
Contact Us: If the size of the product you received does not meet your expectations, contact our customer service team at info@shiacart.com within a specified period (e.g., 3 days) of receiving your product.
Product Condition: The product must be in its original condition, unworn, and with all tags attached.
Exchange Process: After confirming your exchange request, you will be responsible for returning the product to us. The customer bears the return shipping costs.
Receiving the New Size: Upon receiving the returned product and verifying its condition, we will dispatch the new size to you.
Additional Information
Alteration Recommendation: Please note that you may need small alterations for a perfect fit.
Customer Responsibility: It is the customer’s responsibility to select the correct size and understand the need for potential alterations.
Queries and Support: For any questions or assistance, please contact our customer support team at info@shiacart.com. We are here to help you with your shopping experience.
Refund Policy
Cancellation Before Shipment: If you need to cancel your order before it has been shipped, please contact us immediately at info@shiacart.com. If the order has not yet been shipped, we will cancel it and process the refund.
Refund Process: Refunds will be processed within 4-5 business days after receiving the cancellation request.
Refund Method: The refund will be processed to the original payment method or as store credit, as per our policy.
General Terms
We reserve the right to refuse an exchange if the product does not meet our eligibility criteria.
We also reserve the right to modify our refund and return policy at any time without prior notice.
Thank you for shopping with Shia Cart. We value your trust and are committed to providing you with the best possible service.
